FAQ

Frequently Asked Questions

Do you offer telephone consultations?

Yes, we do. In light of the current COVID-19 situation, we are now offering telephone consultations. Please call us on 02 4476 5588 to book your telephone appointment. Alternatively, you can book an appointment online in which instance, we will get in touch with you to confirm your appointment.

Do you offer bulk billing?

We offer bulk billing for a wide range of standard Medicare services. Private fees will apply for certain procedures that are not covered (or partly covered) by Medicare. To find out more about this, please give us a call.

Do I need to make an appointment or do you accept walk-ins?

We suggest making an appointment as we cannot guaranty that you’ll be able to see the doctor without one. This is because we prioritise those with appointments over walk-ins. So, for you to not waste your time and plan your day better, booking an appointment is the best course of action.

How do I get a medical certificate?

Medical certificates can be provided by a doctor, following a consultation. Please note that medical certificates cannot be backdated. So, please make sure you consult early in your illness if you need a medical certificate.

How do I transfer my medical records from my previous doctor to your practice?

If you’re looking to have your medical records transferred, please get in touch with our reception team and they’ll be able to guide you on how to get it done.

What’s the procedure to book an appointment with a specialist?

You will need a referral from a GP to see a specialist. So, please make an appointment with a GP to get a referral first and your GP will assist you.

Can you tell me about your confidentiality and privacy policy?

At Narooma Medical Centre, your medical records will be kept completely secure. We follow the AMA code of Ethics regarding Privacy and Confidentiality. So, your personal and medical information are safe with us.

How can I access my test results?

Test results will only be disclosed to the patient. Our reception team will advise you on whether your results are available. Once the results are available, you will typically be required to make a follow up appointment with the Doctor to receive the results.

Do you offer same-day or priority appointments?

Please give us a call to see if we can offer you a same-day appointment. If your matter is urgent, be sure to mention it to the receptionist and we’ll do our best to accommodate you. Please note that we cannot guaranty a same-day appointment. It will be considered on a case-by-case basis.

I’ve lost/misplaced my referral. Can I get a copy?

If you’ve lost your referral form, please speak to our reception team and they will be happy to assist you.

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